Payment

What are Rooam's payment options?
Rooam currently only accepts credit card payments. To add a payment, simply follow the steps below. Tap on the hamburger (3 horizontal lines) at ...
Thu, 30 Jun, 2016 at 6:16 PM
Why was I charged twice for my tab?
When a tab is open with Rooam, temporary pre-authorizations are placed on your payment card for fraud protection, and will not actually be charged to your c...
Tue, 2 May, 2017 at 11:04 AM
Update an existing payment.
For security reasons, to update payment information, you must first remove the payment method that you would like to update, and re-enter the payment detail...
Thu, 30 Jun, 2016 at 2:43 PM
How do I add a payment?
Rooam currently only accepts credit cards as payment methods. To add a payment, simply follow the steps below. Tap on the hamburger (3 horizontal li...
Thu, 30 Jun, 2016 at 6:16 PM
I was charged incorrectly.
If you are still at the business location, please talk to your bartender or the manager to fix the error. Bartenders control the Rooam e-tabs and by talking...
Tue, 2 May, 2017 at 10:59 AM
Are there any recurring charges?
There are no recurring charges affiliated with Rooam. The app is free to use, with only a $1 fee for each transaction. Note: A transaction means eve...
Thu, 30 Jun, 2016 at 6:17 PM
I see "pending" charges on my account.
When a tab is open with Rooam, temporary pre-authorizations are placed on your payment card for fraud protection, and will not actually be charged to your c...
Tue, 2 May, 2017 at 11:02 AM
How do I fix an outstanding balance?
If your credit card declines a charge from the live feed or you are not able to check in to an establishment, you will have an outstanding balance that...
Thu, 30 Jun, 2016 at 6:17 PM
Why was I overcharged?
When a tab is open with Rooam, temporary pre-authorizations are placed on your payment card for fraud protection, and will not actually be charged to your c...
Tue, 2 May, 2017 at 11:05 AM
I have another payment question.
If you have any additional question that was not addressed in the Rooam support, please follow the steps below so we can help. Tap on the hamburger (3...
Thu, 30 Jun, 2016 at 3:17 PM

Can't find what you're looking for?

If you have any questions or concerns, we're here to help. Tap HELP in the Rooam app to contact us.